Have you been threatened by MTS India for payment of a wrong bill and balance amount? Have you received a legal notice stating to make payment within 7 Days ? Have you been harassed by MTS employees? Have you been forced to pay a bill even after your legitimate request of cancellation of connection? Are you out of option while dealing with MTS India Employees Arrogant Behavior?
My close friend is a victim of MTS India fraud. After getting to know his issue, I decided to expose MTS in the larger interest to India Consumers.
Recently my friend received a legal notice from MTS. The notice had threatening words about making payment of the pending bills somehow in next seven days. Someone claiming to be an MTS employee also called up him and threatened that a legal action will follow on the nonpayment of the bill amount. My friend told me, MTS is asking to make payment of a bill, which is wrongly generated despite a genuine connection cancellation request.
Now the question is how to deal with MTS fraud and cheating. I am sharing some good and important points, which able to give you the clear advantage in the dealing with MTS employees.
Collect Evidence when communicating with MTS customer care
Wrong Path : Phone calls
Right Path : You should communicate through email only. Never trust customer care confirmation, assurance or system generated reference no.
Suppose you got in the legal battle with MTS. In the court, you are trying to prove you have an MTS reference no against your request. The MTS lawyer will argue that due to some system problem MTS does not have any record of such service reference no. Judge will accept this argument. Certainly, a court cannot punish MTS for any system fault.
However, In the case of email confirmation from MTS customer care, you would able to prove your point easily with the right evidence. Just think, if you are in the legal battle with your enemy, would you leave all evidence in the enemy house? Similarly, while you are fighting with MTS, you cannot win a legal battle when all evidence that could help you in proving your claim is with MTS.
MTS will be able to delete your request or system data to abolish all those evidence that goes against them. However, MTS can't do anything with its employee's confirmation/response through email on your service request held in your personal email inbox. Therefore, deal with the MTS customer care through email only. Email is a genuine evidence according to the Supreme Court of India. Even SMS is now an acceptable evidence.
Deal with MTS Bill Payment and Wrong Bill Amount
You must pay the bill for used MTS services. MTS India has been involved in wrong business practices that do not mean you should do the same. No remedy will help you if you have not paid a genuine bill amount. But, you should never pay even a single paisa beyond the actual bill amount. If you are getting threat calls from MTS employees, then register a case at the local consumer forum or in your police station.
Register Case Against MTS in local consumer Court and Forum
The consumer court/forum is not like the lower courts in India. Your case will be settled in maximum 3 to 5 hearing.
Deal with MTS Employees Threat
Whenever you get a call from an MTS executive, do not try to explain your story rather tell them to send an email. There are other steps, too, that will teach a good lesson to the MTS employee or someone behalf of MTS. According to @Illuminati (check in the comment section), ask the caller to call after a half hour as network signal is weak or you cannot hear clearly. Meanwhile, install a calling recording app (most of Indian Android phones have a call recording feature). When the second time you receive a call, engage in deep conversation such a way that you build a solid proof. Ask the name of Lawyer, Judge name, and place name where you need to reach to pay the bill money. Also, ask how much is balance and what happens while you pay this amount. And, what happens if you do not pay.
Now you have a voice evidence that carries threat and fraud intention against you. Visit local police station and register a complaint. Make sure, you file a complaint, not FIR. FIR means an avoidable upcoming court proceeding.
How to Deal with MTS Legal Notice
Simple and Easy way, do not respond. If you have already paid actual bill amount then you shouldn't fear any problem.
How to ready yourself to fight with MTS Fraud
Keep all emails exchange with MTS customer care safely. The emails are an important piece of evidence to get you justice against MTS fraud.