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Micromax Service Center Problems

Micromax Service Center Problems

According to the latest IDC data, Micromax is leading mobile phone vendor in India. It offers wide range of low to premium and stylish smartphone at much affordable price. Micromax Canvas series phones are a big hit in India and SAARC countries.

In this article, we are not discussing how well Micromax is doing rather how terrible service it offers to customers. Today, situation is such that as long as Micromax device is working everything is fine for you as a user. However, situations are worsen if you face some issues, nightmare starts in dealing with Micromax tie-up service centers. This is my friend’s true story. I will explain how his experience has been terrible with Micromax. He owns Micromax Canvas Music A88 and faced lots of problem in service and replacement.

Micromax Chennai Service Center

I had purchased my first Micromax smartphone the Canvas Music A88. Trusting my positive words about the phone, my friend had placed an order at Flipkart. Unfortunately, within a month, he had faced some issues in the display and performance of the phone. Since the phone was in service period, he had given the device at nearest Micromax service center in Egmore.

The struggle and pathetic response from Micromax begins here. Even after 20 days, the phone had not reached to repairing desk forget about completing the service.  Very angry with service center executive response on phone, my friend decided to visit service Center and have one-and-one with the chief Service engineer. Somehow the center incharge manage to cool him down and assured the completion of repair work in next 24 hours. The very next day, service engineer appraised him – service process is still on so come tomorrow and collect your phone in working condition. He was very frustrated with behavior of the service engineer. Finally, after two more visits and hot argument he could manage to his phone back in working condition.

Issues

Within 15 days of the first service, my friend had encountered new problem in the phone screen. Once again, Micromax Chennai Egmore Service Center had kept the phone for 20 days just to complete a minor service.

This is the third time, the phone is in Micromax Egmore service center due to some issue with headset function. Behalf of my friend, I had called up more than 10 times to Micromax Customer Care (contact no 18605008286) and sent an email ( Customer Care Email ID [email protected]). However, my hard work and the regular follow-up with local service center and Micromax service center still on as desire result is awaited.

Also Read :  8 Most Reliable Smartphones in 10000 to 15000 Rupees

Here is a simple mathematics to expose Micromax terrible Post Sales Service.

Total Days from Purchase: 30 * 6 = 180 Days

Total Days Phone was in Service Center: 20*3 = 60 Days

Out of 180 days, for 60 Days, the phone has been in the service center. Now the question, my friend had paid 9000/- to use or to keep the phone in the service center?

Complaint

Dear friends, I have shared this terrible experience to inform you, how well customers are cheated by Micromax. No doubt, Micromax canvas phones are in demand. However, the critical issue is how much serious Micromax is when it comes to offers good customer care and service support after purchase.

Toll Free Number

18605008286

Customer Care Email Id

[email protected]

23 thoughts on “Micromax Service Center Problems

  1. Sir mera name amit ha mera mobile A72 ha jo bulandshahr service center pa ha isa 2 monthe ho gya h aur ma unka pas 4ya5 bar chla gya hu aur jab bhi jata hu to date hi badhta rahta h aur sir ma bhuat parasan hu sir yh kya h kya hamne micromax ka mobile lekar koi bhual kar di h

    Mo 9058629987

    1. Aap Micromax Customer Care Phone Karo. Thora Muskil Hai or aapko kam se kam 15 se 20 din tak lagatar phone karana parega lekin kam ban jayaga. Isse Aage Jana chahate ho to consumer court mai case file karo. Consumer court aap ka phaisala 1 hafte me kar dega. Consumer court mai aap kud aanapa case jirah kar sakate ho or koi karcha nahi lagata hai. Lekin consumer court jane se pahale ye pakka kar lena ki aap ke paas saree documents sahi hai – Jaise Ki Job Sheet, Warranty Card, Purchase Bill.

    2. Sir,may mobile is problem .. .the display error …The process android …process adore has stopped unexpected…please try again….pls…slow the problem..

  2. WORST SERVICE EVER.
    I have submitted my handset Canvas A74 on 5th april at Best Tech Services Gurgaon. No response yet.No one is listening not even in head office.I am going to file a police complaint of fraud.

    Poor poor poor service.Fed up with the third class company.Because of your poor services no one can believe in Indian companies.If you cant provide services in Gurgaon then what gonna happen in rural areas.

    Details.
    5th April submitted on Best Tech services. Got a time limit of 7days.
    19th April Complaint on customer care.Got a time limit of 20 days.

    Job Sheet No.
    N05007004148996571

    Mob 9713832748
    [email protected]

  3. hello, I am NAMITA RAUT. i have a complain to launch regarding the handset m using, it is Micromax A116HD. on 15 April,2014 i.e 3 weeks back my phones screen go automatically cracked and the battery is also swollen up Automatically and mind you it was not on charge. and this is something really shocking, which is ridicullas. and once when i visited your gallery , i got really unreasonable answers saying its a physacal damage (and my point is its not a damage from my end , its your handsets problem.) my Phon is in warrenty. I also complained on your website also but there was no reply. the are sending me mails like your phone not in warrenty(which isn’t true) and we have forwerded your concern and so on.
    what if that phone would have blast. who would have been responsible. such automatic crack on a screen is dangerous. please do something.

    but no actions are taken . its more then 3 weeks it is really causing me a inconvinience. they are just doing a let go. Micromax has a very bad after sale Service.
    they are worst at customer service.
    its more then 3 weeks since my phone has a problem

    still no actions taken, they just send me mails of consideration

    please revert soon.

    1. Hi Namita,

      You should file a case in consumer court and seek for huge compensation against pathetic service of Micromax. I helped my friend to get phone exchanged with new phone by just sending a legal notice to phone seller.

      Filing case in consumer court is very easy. You have to find out district consumer court and summit your issue on hand written white paper. You complain should be backed by sufficient documents. I assure you if your issue against Micromax is right and you have sufficient documents to prove then you will win case with huge compensation in your favor.

  4. My Name is :- KAUSHIK YADAV
    My Mob No is:- 9125470809

    mera phone micromax Model No:- X099 hai
    jo ki maine 05-02-2014 ko aapke service centre
    SADGUR INTERPRISES
    MICROMAX CHECK POINT
    BANDA (U.P.) PINCODE 210001
    me banne ke liye diya tha aaj bhi mujeh mera phone ban kar nahi mila
    jab bhi jata hu koi na koi date bata dete hai
    main bahut paresaan ho chuka hu aur bahut mansik kast bhi hua h

    Please Help Me Urgent

  5. hii mera naam irfan hai srinagar se maine service centre pe fon dala hai laikin 5 dino se wo bol rahe hai kal hojayega laikin jab b jaata hoon date dete hai plz do something

  6. Hi sir I am using micromax canvas a250 it hangs suddenly and it’s impossible to restart ,when it’s shut down automatically due to battery low then it’s starts

    So please can u give suggest how it can be avoided

  7. Never buy product from Micromax. I am waiting for changing of screen for last two months. the service people does not feel ashamed ever after asking atleast six time to check with them about the status atleast six times with not positive reply.

  8. Hello recently i purchased micromax unite 2 A106 And the option in settings that is about phone And its sayimg that “unfortunately the settings are not working ” Plzzz help me

  9. My mobile number is 9573800000, priti verma
    My micromax canvas 110q back camera demaged
    I dont find any service centre nearby my home all are so far pls let me know if their’s any near mmts station.kphb phase 13. Kukatpally hyderabad. Please reply.

  10. India de sab too bekar company aaaaa in service……Kal ayoo kal ayooo …..That is. Pet answers in micromax all services senters….Mene appna phone repair kai lye deya thaa canves knight A350 1month kai bad phone ata hai kii apka phone too thik nye huaa ap koye or phone leloo hamse or jise phone kii offer de the hai mere phone kai price kai have price kaa phone hai vhoo dekhoo ehse bekar too company haii yhe mai the Ludhiana kai service center kii bat kar rhaa huu yarr bhot bekar service haii …….
    Cipe company haii mene khaa mere koo same model ka phone replays kroo khte hai out of stock haii ……..bekar company vale mai too ab consumer court mai hee case lava dena hai tab the log side hoo gye mere too baki sab se bhi yhe request hai 1week wait kroo or oh kai baad aap bhi case kar doo company par tab hai yhe log thik hoo gye ………

  11. Dear sir/Maim,
    Before 10-12 months, I had brought a smartphone Micromax AD4500 at a shop. smartphone has many problems. So I had submitted that into Micromax Bilaspur Customer care center, and they give it to me back after 15days and said that they can’t repair it.

    After that I had submitted that into Bilaspur Customer care center again and they give it to me back after one month and said that, they cant repair it.

    And after that I had submitted that phone into Mandi (H.P.) customer care center and they give it to me back after 2 months and said that cell has been repair. When I used that , then I got some problems are still as it is. That phones touch doesn’t worked properly.

    After that I again submitted that into Bilaspur customer care center and they give it to me back after 45 days and says that its not repaired.

    And after that I again submitted the phone in Bilaspur customer care center on This march month and they give it to me back after 10 days and says its repaired.

    But when I start using that phone, the problem comes to big of touch panel. now last day I went there and told them about the problem, now they says that my cell phone is not under warranty.

    so tell me, sir where my warranty gone? The maximum life of my handset has spent in Micromax customer care centers.

    now its to depressive and tempered issue for me. I am now out of temper. so plz do some needful action as soon as possible.

    otherwise I have now only one option that is CONSUMER FORM. And I have all the proofs (i.e. job sheets) when I submitted cell intoMicromax customers care centers. so plz revert me of this mail immediately.

  12. I have bought a Micromax YUREKA mobile device model AO5510 IN MARCH 2015.
    I had problem with dispaly so i went to Micromax care centre in VAPI Gujarat .
    Care center is SHIVAM ENTERPRISES.

    Even though my mobile was not physically damaged, they insisted and I gave my mobile for reparing . They gave me a paper in which job number was mentioned i.e MMX8608 .

    They did not give me any bill of micromax, as such they said billing will need atleast 8000 to be paid, also this was not confirmed by them initially. They took more than a month and finally they gave me my mobile.

    After getting my mobile I asked for bill they said they wont be giving any bill, they will extend the warranty for this mobile by a month.

    During this period I even called Micromax care they replied me by saying that make the care person talk to them.
    How can I make anyone talk to them.

    NOw I am in that state where I feel sorry to be associated with MICROMAX.

    I was fooled at every stage by MICROMAX . even your care person here they stand by reputation by fooling people. Now I came to know from people that MICROMAX just fools the people nad I am also the

    one who has been foooled.

    Now after I got my mobile repaired just 2 days back.

    Now I am facing a problem where whwn I get a incoming call or whwn I do a ougoing call my screen shuts and whole screen becomes useless. I cant receive the calls, cant discoonect it, because the screen shuts .

    Now again today I am going to care here, waiting to be fooled again.

    I am helpless as I have bought this mobile and need to face this.

    Please do something so that as a customer we must still have failth in you.

  13. i m buy micromax unite 3 q372 3 months back now it is overheating without reason performance slow and charger is not connect to device please help me

    mobile 9505511224

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